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FAQs / Help

How do I use my DigiTickets?

You will be emailed an order confirmation that will include your unique Booking Reference Number and a barcode that also contains this number. You may make a note of this number and take with you when you visit the attraction in place of a ticket, although we suggest printing out the email as this will contain a barcode which will grant you quicker access.

Do you issue refunds?

No, we regret we are unable to issue refunds online.  Please contact us for assistance.

What happens when I buy a ticket online?

On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number.  Present this ticket on arrival at our station, or if you don’t have a printer, simply make a note of the Booking Reference Number and bring it with you.

I don't have a printer

You do not have to print out the 8 digit booking reference – simply make a note of the Booking Reference Number and take it with you, coupled with some ID.

Is there wheelchair access?

Yes, our station, carriage museum and passenger train is wheelchair accessible. If you require any assistance or want to ask any questions, please get in touch before you travel.

Can I purchase a ticket on the day?

This depends on the day. Christmas, Halloween and Easter events will probably be very busy, and we advise that you contact us for advice before you travel to Downpatrick. Summer trains will generally have seats for sale on the day, but you might prefer to book in advance anyway.

How can I get in contact with you?

Full details can be found on the contact us page on our website.

I have another question that isn’t answered here

Please check out more detailed FAQ page on the website, it covers most questions that we’ve ever been asked. Check out the All Aboard! section of the website to find out what you can do on your visit.

Trouble with your purchase? Contact Downpatrick & County Down Railway

info@downrail.co.uk 028 4461 5779

Interested in DigiTickets? Proactive Ticketing Solutions

We provide the tools, expertise and support you need to manage the entire ticketing process, before, during and after the customer visit.